Common Questions
Payments, refunds, cancellations, allergens, delivery, and what to do when something goes wrong.
Common Questions
Orders
The host hasn't accepted my order yet
Orders start as Pending until the host accepts them. Hosts cook around their own schedule, so this isn't instant. If an order sits pending for a long time you can cancel it and get a refund.
Can I change an order after placing it?
Not directly. Cancel it while it's still Pending or Confirmed and place a new one. Once the host has started cooking, cancellation is no longer available in the app.
What's the difference between pickup and delivery?
Every dish is available for pickup from the host's address. Delivery is offered by some hosts and asks for your address at checkout. You choose per order.
Can I order for a specific time?
Yes. At checkout there's an optional date and time. Leave it blank to order for as soon as possible.
Payments and refunds
When am I charged?
At checkout, before the host accepts. If the host declines, you're refunded automatically.
How do refunds work?
Refunds go back to the card you paid with. Cancelling a Pending or Confirmed order requests one automatically. Depending on your bank, it can take a few days to appear.
Where are my receipts?
Bookings → Payments lists every payment, the card used, and any refunds.
Do you store my card?
No. Payments go through Stripe, which handles card details. Table Host never receives them.
Allergens and dietary needs
How do I know what's in a dish?
Dishes list ingredients and allergens, both on the dish card and in full detail on the dish itself. You can also save your own allergens and dietary restrictions in your profile.
Home kitchens are shared kitchens
Dishes are cooked in home kitchens, which are not allergen-controlled environments. If you have a severe allergy, message the host before ordering.
Hosting
How much does it cost to be a host?
Nothing to join. Table Host takes a 5% platform fee from each order.
When do I get my money?
Earnings accumulate as a balance. Request a withdrawal (minimum $10) from Business settings → Payouts. Withdrawals are reviewed before being sent — see Getting paid.
Can I pause without deleting my dishes?
Yes. Set a dish's status to Paused to take it off the marketplace and Published to bring it back. Drafts are never publicly visible.
Can I be a guest and a host at the same time?
Yes, on one account. See Guest and host modes.
Something else
If your problem isn't covered here, get in touch — include your order reference if it's about a specific booking.